Laundry Care Express helps your clothing and other washables look better and last longer – while making your laundry and dry cleaning experience as convenient as possible.   Here’s a list of our most Frequently Asked Questions… find your answers here! 

Frequently Asked Questions:

Laundry Instructions

  • Do I need to separate my white, colored, and delicate laundry items?

    No. We'll sort everything out before it's washed. We even do our best to sort your laundry by family member before we package and bag it for delivery. Easy!

  • I like unscented detergent and light starch. Will you record my preferences?
  • Do I need to separate my dry cleaning/dress shirts from my wash & fold laundry?
  • I have a stain, can you get it out?

Billing

  • What are your prices?

    To see our price list click here.

  • Can you help estimate how much my wash & fold laundry will weigh, since it’s priced as Laundry by The Pound?
  • Do you have gender-neutral pricing on items like womens' blouses and mens' dress shirts?
  • Is there a minimum charge?
  • What are my payment options?

Pickup & Delivery

  • What time do you pickup and deliver?

    We start at 8 AM on most days and usually make all our pickups and deliveries by late afternoon (but sometimes the evening hours if it's busy!).  Because our routes vary each day we do not offer specific pickup or delivery windows (see Do I have to be home for pickups and deliveries?).

  • What days do you pickup & deliver in my area?
  • Do I have to be home for pickups and deliveries?
  • Do you pickup and deliver on holidays?
  • How do I cancel a scheduled pickup?
  • Should I tip the driver?

Other Questions